Murray Wood: Waiting a week is not customer service, it's failure
Murray Wood argues that too many companies confuse automation and delay with customer service. After waiting a week for ...
On Oct. 30, 1938, Orson Wells read an adaptation of “The War Of The Worlds”.
He was so convincing that many feared a real Martian invasion was taking place in the northeastern part of the United States.
This is the recording of that broadcast.
