The groundwork has been laid for a future one-stop service hub for people living in Saskatoon.
The city announced plans Wednesday for a new model it says will improve how people connect with services on the phone, in person and online.
“What we are doing is changing the way we do business,” said Catherine Gryba with the city.
“When citizens eventually call in or email in or approach the city; they will have one place to call or one place to contact us versus the variety of areas they have right now.”
During the pilot phase of what’s being called Service Saskatoon, people will be able to report or request water and sewer services online.
They will be limited, however, to following up on the status of a service request by telephone only.
Ultimately, the city wants to have status updates available online and by mobile device with the use of an incident tracking number.
The city said the shift to a new model will mean changes to many of its current business operations.
The transition is expected to take five years.
“It’s really about us reorganizing ourselves,” said Gryba.
For the most part, current city service complaints or requests are handled by a direct phone call to a specific department.
The city remained resolute a 311 service line will become a reality. It said Service Saskatoon is the foundation, with more services being added gradually, before the addition of a centralized contact number takes place.
Former public works director Pat Hyde will lead the effort.
Right now, the city wants public input by way of an online citizen advisory panel, which will serve as a guide for how services are designed in the future. Interested residents can register to join online.