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SaskTel is reporting the issues with wireless and landline services affecting customers across the province all morning were resolved over the noon hour.
The company sent out a tweet Monday morning about customers not being able to call long-distance or toll-free numbers from landlines or cell phones.
https://twitter.com/SaskTelSupport/status/1084834950568968192
The company sent another tweet around 12:30 p.m. with an update saying the issues were resolved.
https://twitter.com/SaskTelSupport/status/1084881195287097351
Greg Jacobs is the external communications manager at SaskTel. He said the issue was intermittent and only preventing some calls from going through.
“If customers are having issues getting through for long-distance or toll-free calling, what we recommend is that they hang up, wait a few minutes, and try again. Because the issues are intermittent, sometimes those calls will go through if you try again,” Jacobs said.
The Regina Police Service also sent out a tweet about the SaskTel outage affecting the phone lines there. Police said they’re having trouble with the main phone line, 306-777-6500. The 911 emergency phone service was not impacted, but is only meant for emergencies.
https://twitter.com/reginapolice/status/1084835803300356097
The main Saskatoon police non-emergency phone line was also impacted by the issue. The police are asking people to either wait until the phone line is fixed or report in person to the police station. In the event of an emergency, 911 is still working.
https://twitter.com/SaskatoonPolice/status/1084832897473937409
Saskatchewan RCMP also sent out a notice advising the public the toll-free non-emergency line is also not operating properly. People who need to call police can still contact their local detachment directly and emergency calls to 911 will not be affected.
