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SaskTel is reporting the issues with wireless and landline services affecting customers across the province all morning were resolved over the noon hour.
The company sent out a tweet Monday morning about customers not being able to call long-distance or toll-free numbers from landlines or cell phones.
9:26 AM: We are aware of issues with not being able to call Long Distance and Toll Free Numbers from landlines or cell phones. We are working to fix this issue as quickly as possible and will update this post when more info is available. #skoutage
— SaskTel Support (@SaskTelSupport) January 14, 2019
The company sent another tweet around 12:30 p.m. with an update saying the issues were resolved.
12:30 PM: The outage affecting long distance and toll free in Saskatchewan appears to have been resolved. We’re continuing to monitor the situation throughout the day. Thanks for your patience. #skoutage
— SaskTel Support (@SaskTelSupport) January 14, 2019
Greg Jacobs is the external communications manager at SaskTel. He said the issue was intermittent and only preventing some calls from going through.
“If customers are having issues getting through for long-distance or toll-free calling, what we recommend is that they hang up, wait a few minutes, and try again. Because the issues are intermittent, sometimes those calls will go through if you try again,” Jacobs said.
The Regina Police Service also sent out a tweet about the SaskTel outage affecting the phone lines there. Police said they’re having trouble with the main phone line, 306-777-6500. The 911 emergency phone service was not impacted, but is only meant for emergencies.
ADVISORY: we are experiencing some problems with our admin phone line 306-777-6500. Our 9-1-1 service is not affected, but please do not use 9-1-1 for non-emergencies. We are working with @SaskTel to resolve this issue. We'll advise when all is back to business as usual.
— Regina Police (@reginapolice) January 14, 2019
The main Saskatoon police non-emergency phone line was also impacted by the issue. The police are asking people to either wait until the phone line is fixed or report in person to the police station. In the event of an emergency, 911 is still working.
Public Advisory Non – Emergent Phone Line https://t.co/ls2bWuW6Hm
— Saskatoon Police (@SaskatoonPolice) January 14, 2019
Saskatchewan RCMP also sent out a notice advising the public the toll-free non-emergency line is also not operating properly. People who need to call police can still contact their local detachment directly and emergency calls to 911 will not be affected.