Sarah Mills: Poor customer service is the only level we get these days

Sarah Mills says a recent WestJet incident where bags didn’t make it to Mexico along with the passengers highlights once again the poor level of service we shouldn’t be willing to accept.

The Mills Minute is a daily commentary heard on 650 CKOM and 980 CJME, where Sarah Mills offers sharp insights, strong opinions, and a touch of wit on the stories that matter to people in Saskatchewan.

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Tues., Jan. 6: Sarah Mills says the final episode of ‘Stranger Things’ may have had a few plot holes, but the show that focused on monsters and ‘80s nostalgia also brought her family together around the TV.

Mon., Jan. 5: It’s that time of year again! Gyms are full of those wanting a new start in 2026. Sarah Mills says the gym is for everyone, and people should be praised for taking the small steps that lead to big changes.

Fri., Jan. 2: Social media has created a pool of offended people who would happily silence anything that offends them, but Sarah Mills wants to know who gets to decide what qualifies as offensive?

Wed., Dec. 31: Resolutions can be fun, but they can also make a person feel bad when they fail. Sarah Mills says it’s easier to attempt change, give yourself some grace and do it at any time of the year.

Tues., Dec. 30: WestJet is charging $25 per passenger per flight for anyone who books through a call centre rather than online. Sarah Mills says it’s an unfair charge for anyone who doesn’t live in a digital world.